GoldenTickets Privacy Policy

1. Introduction

Welcome to GoldenTickets, your trusted platform specialising in the resale of concert and live event tickets.
We are committed to protecting the privacy and security of your personal information.
This policy explains how we collect, use, share and safeguard the data of our users.

2. Information We Collect

We collect certain information when you use our website or make a purchase, including:

• Personal identification details: name, email address, postal address.

• Transaction details: tickets purchased, payment method, order history.

• Connection and interaction data: information about how you use our website, to help improve your experience and our services.

3. Use of Information

The information we collect may be used to:

• Process your orders and payments.

• Contact you regarding your purchase, ticket delivery or account.

• Improve our services and platform.

We never sell your personal information to third parties.

4. Sharing of Information

We may share your information only in the following circumstances:

• With our service providers (payment processors, logistics partners, customer support) who help ensure the smooth running of our operations.

• If required by law, or to protect the rights, safety and property of GoldenTickets and its users.

• As part of any potential business reorganisation or transfer (such as a merger or acquisition), in compliance with applicable regulations.

5. Information Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration.
However, as no system is completely infallible, we cannot guarantee absolute security.

6. Changes to This Privacy Policy

This policy may be updated from time to time to reflect changes in our practices or in legislation.
If significant updates are made, we will notify you by email or via a notice on our website.

7. Ticket Delivery

Tickets may be delivered electronically or by post approximately three weeks before the event date.
Specific delivery details are provided at the time of purchase.
In the event of stock unavailability, customers may request a full refund by contacting our customer service team and providing their order number.

8. Contact

For any questions regarding this Privacy Policy, please contact us:

📧 Email: shopgoldentickets@gmail.com
📞 Telephone: +44 7488 813104
🏠 Address: GoldenTickets Ltd, 47th Robert Street, London, United Kingdom